We are taking a vacation from December 10 through December 20, 2018. So we might not be able to respond to your ticket on a daily basis in this period.

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Jeanne - Minimal Photography and Portfolio WordPress Theme
Christopher - Portfolio & Photography WordPress Theme
Aina - Minimal Photography and Portfolio WordPress Theme

Steps before submitting a ticket

Before you submit a ticket, you can try the following steps as they might help you resolve the issue and in order to speed things up.

  1. Read through the documentation provided in the purchased package.
  2. Check out the Articles section on this site.
  3. Search this site using the search form above.
  4. Search through the Comments section of the purchased item on ThemeForest.

What's included in the support

  • Answering general questions about the theme
  • Fixing defects in the theme
  • WordPress compatibility

What's not included in the support

  • WordPress and theme installation
  • Theme customization and any modified version of the theme
  • Problems from third-party plugins

If you would like to find a freelancer to help you customize the theme, we would recommend WP Kraken and Envato Studio.

  Article Categories

5 Articles Christopher - WordPress Theme

Setting up automatic updates

General troubleshooting steps

I want to have all the content like the demo site. How do I do that?

+2 more

5 Articles Aina - WordPress Theme

General troubleshooting steps

Setting up automatic updates

I want to have all the content like the demo site. How do I do that?

+2 more

9 Articles Kathy - WordPress Theme

Is it possible to use an animated GIF as portfolio featured image? If yes, how?

How to reorder portfolio categories on the listing template?

How do I remove the category links on portfolio single pages?

+6 more

6 Articles Darren - WordPress Theme

I want to have all the content like the demo site. How do I do that?

Setting up automatic updates

How to adjust CSS for different screen sizes?

+3 more

8 Articles Alvar - WordPress Theme

How do I disable the lightbox on portfolio single pages?

I got "Page Not Found" after changing pages on my portfolio. How to fix that?

How to adjust CSS for different screen sizes?

+5 more

12 Articles Enso - WordPress Theme

How to reorder portfolio categories on the listing template?

How do I make the page content visible on portfolio templates?

How do I disable the lightbox on portfolio single pages?

+9 more

10 Articles Viceversa - WordPress Theme

How can I get the tagline under the logo instead?

How to reorder portfolio categories on the listing template?

How do I disable the lightbox on portfolio single pages?

+7 more

13 Articles Nakamura - WordPress Theme

How to reorder portfolio categories on the listing template?

How do I disable the lightbox on portfolio single pages?

How to make the page/post content area wider?

+10 more

13 Articles Finnik - WordPress Theme

How do I disable the lightbox on portfolio single pages?

How do I expand the width of the content area?

How to reorder portfolio categories on the listing template?

+10 more

9 Articles Lowel - WordPress Theme

The Google Maps element do not load and show up. What do I do?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

Setting up automatic updates

+6 more

15 Articles Schon - WordPress Theme

The Google Maps element do not load and show up. What do I do?

Can I increase the logo size?

How to activate capital letters for the intro titles and the menu?

+12 more

6 Articles Calmer - WordPress Theme

General troubleshooting steps

How to adjust CSS for different screen sizes?

I want to have all the content like the demo site. How do I do that?

+3 more

16 Articles Thine - WordPress Theme

The Google Maps element do not load and show up. What do I do?

[v1.2.0 Note] Changes in theme's custom code for Visual Composer

How to remove Related Works section out of the portfolio single page?

+13 more

20 Articles Kose - WordPress Theme

The Google Maps element do not load and show up. What do I do?

How to hide the full screen slider and make the content area displayed right under the menu on mobile views?

[v1.5.0 Note] Changes in theme's custom code for Visual Composer

+17 more

26 Articles Fineliner - WordPress Theme

The Google Maps element do not load and show up. What do I do?

How to disable featured image cropping on the blog page?

How to remove animation when hovering on blog images?

+23 more

21 Articles Archtek - WordPress Theme

The Google Maps element do not load and show up. What do I do?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

[Update Note] Major change on OptionTree plugin implementation since the theme v1.7.0

+18 more