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Scope of Support

We only cover the scope like theme installation, features usage, issue, bug, or the fix that are mainly related to the theme and to make the theme working properly. Any other theme customization would be beyond our general support and we do not provide any customization services.

Also, our support does not cover the "customized" or "modified" version. We only provide the support for the code as-is.

In case you would like to find freelancers for your customization jobs, we would recommend Envato Studio which you can find many great services in there.

NOTE: Before opening the ticket, please do:

1. Read through the documentation provided in the purchased package.

2. See our Articles section (you will find the menu at the top of this site).

3. Search this site using the search form above.

4. Search through the "Comments" section of the purchased item on ThemeForest site.

Then you might be able to find the answer for your case right away, without opening and waiting for the ticket response. :-)

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  Public Ticket Activity

tomas tomas sedlak   Updated 1 week ago   3   Kose - WordPress Theme Most recent comment from Paul:Hi Tomas!Please see this article for the custom CSS code: https://uxbarn.ticksy.com/article/7472Regards,Paul Jason Hamburger menu not working   Updated 1 week ago   3   Kose - WordPress Theme Most recent comment from Paul:Hi Jason! Please try: 1. Switch back to the parent theme and see if the problem is gone. If so, it is likely that the cause is from the custom code in the child theme. You can also ... Jean PENICAUD Error in purchase   Updated 2 weeks ago   4   Thine - HTML Template Most recent comment from Paul:Please update the theme to the latest version (v1.3.1) as it comes with VC4.11.2.1 that is working with WP4.5. You can find the instructions of how to update the theme in the provided ... Massimo Nice Scroll   Updated 3 weeks ago   6   Kose - WordPress Theme Most recent comment from Paul:You're welcome. Have a nice day! Amanda Visual Composer License included?   Updated May 2, 2016   2   Fineliner - WordPress Theme Most recent comment from Paul:Hello Amanda!No, you don't. You can right away use the bundled VC on your site.Regards,Paul Markus Media Grid Imgae with Link   Updated April 29, 2016   3   Kose - WordPress Theme Most recent comment from Paul:Hi Markus!The given URL is using the "MediCenter" theme, not our "Kose" theme. I would suggest to directly contact the theme author for the support.Regards,Paul Tanguy H. PSD download   Updated April 20, 2016   2   Schon - WordPress Theme Most recent comment from Paul:Hi Tanguy!Unfortunately there is no PSD included with the theme. I have just drafted and worked directly on paper and HTML code.Regards,Paul Piermario Page slider problem   Updated April 19, 2016   5   Schon - WordPress Theme Most recent comment from Paul:You're welcome, and thank you for the kind words!  Omar Macias Error on update from 1.6.1 to 1.9.0   Updated April 9, 2016   7   Archtek - WordPress Theme Most recent comment from Paul:Sorry but I am not sure about that. I personally have never used WP Super Cache so I am afraid I am not able give you the comparison between the two. I would suggest to google for more reviews of ... Gerdski JavaScript used for the footer   Updated April 7, 2016   5   Thine - WordPress Theme Most recent comment from Gerdski:I'm happy to start or join a discussion about speed issues :-) Laurence Thumbnails   Updated March 19, 2016   12   Calmer - WordPress Theme Most recent comment from Paul:Hello! Please find the attachment for the updated "single.php" file. Just upload the file into the theme folder on your server, replacing the old one. Note that the theme path on your server ... Matt optiontree   Updated March 16, 2016   2   Kose - WordPress Theme Most recent comment from Paul:Hello!You can set up the site logo by going to "Style Customizer > Side Panel". ;)Regards,Paul Stéphane Fineliner and update Layer Slider   Updated February 28, 2016   4   Fineliner - WordPress Theme Most recent comment from Paul:You're welcome! OSMANY Ramos I can't move the layerslider wp down from under the menu   Updated February 26, 2016   7   Archtek - WordPress Theme Most recent comment from Paul:Hello!1. Yes, because what you initially wanted is to customize the style of the theme so some of the default styles will not be working because it is overridden by the custom CSS. The Theme Options ... Sven Java Function Problem   Updated February 24, 2016   8   Calmer - WordPress Theme Most recent comment from Paul:You\'re welcome! Glad I could help! :D
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