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Jeanne - Minimal Photography and Portfolio WordPress Theme
Christopher - Portfolio & Photography WordPress Theme
Aina - Minimal Photography and Portfolio WordPress Theme

Steps before submitting a ticket

Before you submit a ticket, you can try the following steps as they might help you resolve the issue and in order to speed things up.

  1. Read through the documentation provided in the purchased package.
  2. Check out the Articles section on this site.
  3. Search this site using the search form above.
  4. Search through the Comments section of the purchased item on ThemeForest.

What's included in the support

  • Answering general questions about the theme
  • Fixing defects in the theme
  • WordPress compatibility

What's not included in the support

  • WordPress and theme installation
  • Theme customization and any modified version of the theme
  • Problems from third-party plugins

If you would like to find a freelancer to help you customize the theme, we would recommend WP Kraken and Envato Studio.

  Featured Articles

OptionTree could not be downloaded and installed. What to do? On November 6, 2018, the OptionTree plugin seemed to be somehow disabled on the plugin repository of WordPress.org so you wou ... Read Article General troubleshooting steps When there's something wrong happened with your WordPress site, don't panic. In many cases, the cause of issues can be found ... Read Article Creating a child theme This article is offered for informational purposes. Please note that while we're happy to provide this guide, we can't offer ... Read Article Setting up automatic updates You can set up the automatic updates in our UXBARN themes using the Envato Market plugin. After installing the theme, you sho ... Read Article
How to adjust CSS for different screen sizes? There are times when you wanted to use CSS code for different screen sizes. For example, you want to display the tagline norm ... Read Article I want to have all the content like the demo site. How do I do that? You can do that by importing the demo data from the provided XML file which is included in the full purchased package. ... Read Article Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do? There are two different cases here: Case 1: The bundled plugins cannot be updated right after finished updati ... Read Article I couldn't update the bundled plugins with the theme purchase code. Why? Since they are "bundled" with the theme, the plugins will only be updated with the newer version of the theme. This is normal ... Read Article

  Article Categories

5 Articles Christopher - WordPress Theme

Setting up automatic updates

General troubleshooting steps

I want to have all the content like the demo site. How do I do that?

+2 more

5 Articles Aina - WordPress Theme

General troubleshooting steps

Setting up automatic updates

I want to have all the content like the demo site. How do I do that?

+2 more

9 Articles Kathy - WordPress Theme

Is it possible to use an animated GIF as portfolio featured image? If yes, how?

How to reorder portfolio categories on the listing template?

How do I remove the category links on portfolio single pages?

+6 more

6 Articles Darren - WordPress Theme

I want to have all the content like the demo site. How do I do that?

Setting up automatic updates

How to adjust CSS for different screen sizes?

+3 more

8 Articles Alvar - WordPress Theme

How do I disable the lightbox on portfolio single pages?

I got "Page Not Found" after changing pages on my portfolio. How to fix that?

How to adjust CSS for different screen sizes?

+5 more

12 Articles Enso - WordPress Theme

How to reorder portfolio categories on the listing template?

How do I make the page content visible on portfolio templates?

How do I disable the lightbox on portfolio single pages?

+9 more

10 Articles Viceversa - WordPress Theme

How can I get the tagline under the logo instead?

How to reorder portfolio categories on the listing template?

How do I disable the lightbox on portfolio single pages?

+7 more

13 Articles Nakamura - WordPress Theme

How to reorder portfolio categories on the listing template?

How do I disable the lightbox on portfolio single pages?

How to make the page/post content area wider?

+10 more

13 Articles Finnik - WordPress Theme

How do I disable the lightbox on portfolio single pages?

How do I expand the width of the content area?

How to reorder portfolio categories on the listing template?

+10 more

15 Articles Schon - WordPress Theme

The Google Maps element do not load and show up. What do I do?

Can I increase the logo size?

How to activate capital letters for the intro titles and the menu?

+12 more

6 Articles Calmer - WordPress Theme

General troubleshooting steps

How to adjust CSS for different screen sizes?

I want to have all the content like the demo site. How do I do that?

+3 more

16 Articles Thine - WordPress Theme

The Google Maps element do not load and show up. What do I do?

[v1.2.0 Note] Changes in theme's custom code for Visual Composer

How to remove Related Works section out of the portfolio single page?

+13 more

20 Articles Kose - WordPress Theme

The Google Maps element do not load and show up. What do I do?

How to hide the full screen slider and make the content area displayed right under the menu on mobile views?

[v1.5.0 Note] Changes in theme's custom code for Visual Composer

+17 more

26 Articles Fineliner - WordPress Theme

The Google Maps element do not load and show up. What do I do?

How to disable featured image cropping on the blog page?

How to remove animation when hovering on blog images?

+23 more

Public Tickets

James Hiding the "Title" on the home page.Closed   Darren - WordPress Theme   Updated 3 weeks ago   2 Most recent comment from Paul:Hello James, Thank you for your update. Based on the custom CSS you tried, the second snippet should work — it matches what I suggested in the other ticket. If it still doesn’t take effect, adding ... Daniel Camenzind General IssuesClosed   Jeanne - WordPress Theme   Updated August 8, 2025 at 7:34pm   2 Most recent comment from Paul:Hello Daniel, Thank you so much for your kind words, and I’m sorry for keeping you waiting. I really appreciate your patience. Regarding your issues and question: For 1. and 2., please try installin ... nicol-art Carousel Issue on home pageClosed   Alvar - WordPress Theme   Updated May 1, 2025 at 6:35am   2 Most recent comment from Paul:Hello, To display your portfolio items on the homepage, please follow these steps: Create and prepare your portfolio items (as you have already done), but also make sure that you upload a featured ima ... Thuc Home page layourClosed   Nakamura - WordPress Theme   Updated May 1, 2025 at 6:21am   2 Most recent comment from Paul:Hello, To change the order of your portfolio items, please go to "Appearance > Customize > Portfolio Options" where you'll find the "Portfolio Items Order by" option (see attached). Alternatively ... ead fancy lightboxClosed   Enso - WordPress Theme   Updated April 17, 2025 at 8:17am   10 Most recent comment from Paul:Hello Eric, Unfortunately, that pagination is only available on the portfolio list template, but not on the single pages. Best regards,Paul
Browse all Public Tickets