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Public Tickets

Kitata I can not active the theme ALVARClosed   Alvar - WordPress Theme   Updated April 18, 2017 at 1:07am   3 Most recent comment from Paul:Hi! It seems the issue is related to another of your ticket here: https://uxbarn.ticksy.com/ticket/1137365 . Please continue our discussion there. Thanks! Kitata I can not install the theme ALVARClosed   Alvar - WordPress Theme   Updated April 18, 2017 at 1:01am   2 Most recent comment from Paul:Hello! I see that your website is currently using the Alvar theme. So I guess you already figured it out?Let me know if you are still having any issues. Regards,Paul Annadalex nav-menu-php errorClosed   Alvar - WordPress Theme   Updated March 19, 2017 at 10:29am   2 Most recent comment from Paul:Hello!Hmm. That's strange. The error means the WordPress file "nav-menus.php" is not found, corrupted, or missing in your WordPress site. It sounds like your WordPress installation was incomplete some ... Paoracolo83 Instal Updates ThemeClosed   Nakamura - WordPress Theme   Updated March 13, 2017 at 12:48pm   2 Most recent comment from Paul:Hello!For the full instruction of how to update the theme, I would suggest reading it in the theme documentation which is provided in the purchased package. In the package, just go to the "Documentati ... mattnicholson Making the video player biggerClosed   Nakamura - WordPress Theme   Updated March 10, 2017 at 8:02am   2 Most recent comment from Paul:Hello Matt!Unfortunately there is no option for that out of the box. Since the video is in the page content so it shares the same width. But you can manually adjust the CSS of the theme to make the co ... Alessia Home page video sizeClosed   Nakamura - WordPress Theme   Updated March 7, 2017 at 7:39am   6 Most recent comment from Paul:You're welcome! mart mobile menuClosed   Kose - WordPress Theme   Updated March 6, 2017 at 7:24am   2 Most recent comment from Paul:Hi there!It can be useful if the parent menu item also has its own link. But if not, you can remove it using this custom CSS: a.parent-link.js-generated { display: none !important; } Hope thi ... CreativeNestlings Portolio featured imageClosed   Viceversa - WordPress Theme   Updated March 6, 2017 at 7:10am   2 Most recent comment from Paul:Hi there!Unfortunately, portfolio single pages will not display the featured image by default. They will only display the images (or video) from the format content meta box right below the normal text ... Alessia Blog/post issueClosed   Nakamura - WordPress Theme   Updated March 6, 2017 at 6:56am   4 Most recent comment from Paul:Glad to hear that! Alessia Fill up Thumbnail spaceClosed   Nakamura - WordPress Theme   Updated March 4, 2017 at 7:36am   4 Most recent comment from Paul:You're welcome, Alessia! Glad I could help! uonmfg portfolio gallery horizontal scrollClosed   Finnik - WordPress Theme   Updated March 3, 2017 at 6:58am   2 Most recent comment from Paul:Hi there!Unfortunately, there is no option for that out of the box. You would have to manually customize the theme for the functionality.Regards,Paul tmizzone Formatting BugClosed   Finnik - WordPress Theme   Updated February 28, 2017 at 10:07am   2 Most recent comment from Paul:Hi there!By default, for the two-column layout, there will also be more space for each column. You would need to use larger image size to make them fit with the columns. You can try using 450px width ... Azoline Masonry GalleryClosed   Nakamura - WordPress Theme   Updated February 26, 2017 at 9:03pm   7 Most recent comment from Paul:You're welcome! jofutt Unable to Import all Dummy DataClosed   Schon - WordPress Theme   Updated February 19, 2017 at 10:34pm   2 Most recent comment from Paul:Hello!1. From the given error text, most of the issue are about "Invalid post type ... ". This means that you have not yet installed and activated the required plugins that are bundled with the theme ... Paoracolo83 Portfolio OptionClosed   Nakamura - WordPress Theme   Updated February 18, 2017 at 11:06am   6 Most recent comment from Paul:You're welcome! Glad I could help!