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  Public Ticket #248874
import dummy data
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  • Melanie started the conversation

    hi i have tried importing the dummy/demo data and i keep getting the following error even though the hosting company has increased the PHP allowance to 300 seconds:

    Maximum execution time of 60 seconds exceeded in /home/faced/public_html/wp-includes/class-wp-image-editor.php on line 391

    none of the pages have imported like to demo website

    kind regards,

    Mel

  • Melanie replied

    can i FTP the file to a particular folder?

  •  296
    Paul replied

    Hi Mel,

    Please try to increase these values in "php.ini" configuration file on your server:

    • max_input_vars (especially this one)
    • max_execution_time
    • max_input_time
    • upload_max_filesize
    • upload_max_filesize

    Then restart the server service (Apache for example) and try importing it again. This should help.

    Cheers,
    Paul

  • Melanie replied

    the hosting company has confirmed that has all been done but im still getting the same error. can the demo data be uploaded through FTP?

    thanks,

    Mel

  •  296
    Paul replied

    Unfortunately not. The XML file needs to be uploaded by WordPress then it will create the data entries into the database of your site. So just uploading the file via FTP would not work in this case.

    For the error of "Maximum execution time of 60 seconds exceeded", most of the time it is caused by the server side configuration and the fix might vary from case to case.

    I would suggest to google it using keywords like "Maximum execution time of 60 seconds exceeded wordpress". There are many articles/discussions out there about this issue. For example: http://www.clickonf5.org/11921/solution-for-wordpr...

  • Melanie replied

    My hosting company is saying they have managed to successfully import the file but no pages have imported. it is still only showing the standard wordpress sample page.

  •  296
    Paul replied

    That sounds very strange. I have never heard of the issue like this honestly. :-/

    If the file is successfully imported and you see the complete message, the imported data should be there in your site database. This is controlled by WordPress functionality itself. 

    Just wondering that did your hosting see the complete message after importing like "All done. Have fun" ? 

    What if you go to "Pages > All Pages" on your admin panel? Are there any dummy pages after importing? (Also check out "Posts", "Portfolio", "Team", and "Testimonials" menus)

    Anyway, do you have the other hostings to test? Please also try on the other ones.

  • Melanie replied

    the hosting company said it was a problem with the plugin changing the code and it is all sorted now, thank you.