Hi Sarah,

I could not reproduce the issue on my iPad and Android mobile too. I could see the slider as normal.

Actually it should work fine... I am not sure why to be honest but there might be something specifically on her tablet preventing from seeing the slider items. What about the browser she is using? Any relevant app installed?

Regards,
Paul

Hmm, how strange. Looks like it only happens on Firefox on Android. There is no problem with Firefox desktop version.

I have no idea why some scripts/CSS are not working on Android Firefox though... It might probably be related to the browser engine itself. :-/

Anyway, please go to "Style Customizer > Others > Custom CSS" and try applying this custom CSS:

@media only screen and (max-width: 959px) {
		@-moz-document url-prefix() { 
		
			#uxb-port-single-images-container {
				background: none;
				min-height: inherit !important;
			}
		
			#uxb-port-single-images-container .uxb-port-single-slides, 
			#uxb-port-single-images-container .flex-viewport {
				opacity: 1;
				visibility: visible;
			}
			
			.uxb-port-slider-controller {
				display: block !important;
				opacity: 0.3 !important;
			}
			
		}
	}

This should help to make the slider displayed.