Okay
  Public Ticket #1605856
Logo
Closed

Comments

  •  2
    5JKidd started the conversation

    Why the logo and the menu goes to the top of the webpage? I did nothing and it goes up with no explanation (http://manumendez.com)

  •  295
    Paul replied

    Hello,

    Strange. Could you please send me the login account of your site? I will try to debug the issue on your end.

    * Don't forget to mark your reply as "Private" when sending me the credential.

    Regards,
    Paul

  •   5JKidd replied privately
  •  295
    Paul replied

    I tried to open the login page of your site but I got an error message. Please see this screenshot: https://cl.ly/sKKo . Do you know what's that about?

    Anyway, for your original issue, could you please try to deactivate the plugins on your site one by one to see if any of them is the cause of the logo issue?

  •   5JKidd replied privately
  •  2
    5JKidd replied

    I tried to deactivate all plugins. No one causes it, as I can see.

    Waiting for your reply... Thank you!

  •  295
    Paul replied

    I could not even open the login page of your WP site. Still got the same message. :/

    Just wondering did you change the default login page URL? If so, could you please send me the correct URL?

    Or, I am not sure perhaps your hosting has blocked some IP address range?  Could you help check it?

  •  2
    5JKidd replied

    My hosting has blocked my IP for the accessing outside my country.

    I think it will be fine in a few minutes, so you can try again.

  •   Paul replied privately
  •   5JKidd replied privately
  •  295
    Paul replied

    Thank you. The cause was from a too big logo image. I just resized your logo image to 230x89 and it could now work properly.

  •  2
    5JKidd replied

    Thank you so much!

  •  295
    Paul replied

    You're welcome!