Okay
  Public Ticket #1256042
Disappearing logo
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Comments

  • accessdmc started the conversation

    Our logo has disappeared from the upper left portion of the site. It shows on mobile devices but not on desktops. Everything appears to be in order on the backend/settings but still the logo does not appear...

  •  51
    Paul replied

    Hello!

    Hmm. That's strange. Do you remember when the issue happened? (For example, after updating the theme, updating WordPress, installing a new plugin, or adding custom code, etc.) It should not just happen suddenly.

    Please also try this:

    1. Make sure to update the theme to the latest version (v1.6.7)

    2. Reupload the logo image by going to "Appearance > Customize > Side Panel"

    3. Try to disable the plugins one by one to see if any of them is the cause

    Regards,
    Paul


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