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Scope of Support

We only cover the scope like theme installation, features usage, issue, bug, or the fix that are mainly related to the theme and to make the theme working properly. Any other theme customization would be beyond our general support and we do not provide any customization services.

Also, our support does not cover the "customized" or "modified" version. We only provide the support for the code as-is.

In case you would like to find freelancers for your customization jobs, we would recommend Envato Studio which you can find many great services in there.

NOTE: Before opening the ticket, please do:

1. Read through the documentation provided in the purchased package.

2. See our Articles section (you will find the menu at the top of this site).

3. Search this site using the search form above.

4. Search through the "Comments" section of the purchased item on ThemeForest site.

Then you might be able to find the answer for your case right away, without opening and waiting for the ticket response. :-)

  Article Categories

1 Article Lowel - WordPress Theme

What code should I add into the "functions.php" of a child theme?

11 Articles Schon - WordPress Theme

Can I increase the logo size?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

How to activate capital letters for the intro titles and the menu?

+8 more

4 Articles Calmer - WordPress Theme

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

How to adjust the CSS for various resolutions?

After using child theme, the theme is not responsive anymore. How to fix that?

+1 more

12 Articles Thine - WordPress Theme

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

[v1.2.0 Note] Changes in theme's custom code for Visual Composer

How to adjust the CSS for various resolutions?

+9 more

16 Articles Kose - WordPress Theme

How to hide the full screen slider and make the content area displayed right under the menu on mobile views?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

[v1.5.0 Note] Changes in theme's custom code for Visual Composer

+13 more

23 Articles Fineliner - WordPress Theme

How to disable featured image cropping on the blog page?

How to remove animation when hovering on blog images?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

+20 more

16 Articles Archtek - WordPress Theme

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

[Update Note] Major change on OptionTree plugin implementation since the theme v1.7.0

How to translate the copyright text using WPML?

+13 more

1 Article Kose - HTML Template

How to change the scrollbar's color of the content area?

2 Articles Lamoon - HTML Template

I've tried installing in WordPress but it says the theme is missing the style.css stylesheet. Am I doing something wrong?

I mistakenly purchased this HTML template. I thought it was a WordPress theme. Is there any way to update this one to the theme?

27 Articles (End-of-Support) Lamoon - WordPress Theme

Where is Lamoon theme? I cannot see it available on the marketplace anymore?

How to reorder Rooms, Facilities and Gallery images?

How to link the booking button to custom external site?

+24 more

Public Tickets

esdamstra image sizes in blog list   Fineliner - WordPress Theme   Updated 15 hours ago   2 Most recent comment from Paul:Hi Emily! The latest version of Fineliner (v2.0.0) already includes that feature. The blog thumbnails will now be scaled down with soft cropping, not hard cropping as before. Fineliner v2.0.0 was jus ... creativepear115 Visual Composer   Kose - WordPress Theme   Updated 16 hours ago   5 Most recent comment from creativepear115:Thank you very much for your assistance, I was able to fix and appreciate your quick response.  One last (I hope) question - I can't change the copyright, FB icon, and small things like the Button te ... Fabio Magnani Remove scrollbar   Kose - WordPress Theme   Updated 1 day ago   2 Most recent comment from Paul:Hi Fabio! The theme uses Nicescroll JS for the scrolling feature so you might have to manually customize the "kose.js" file to disable the call of the Nicescroll code for the specific pages you want ... Erik Updating to 1.6   Kose - WordPress Theme   Updated 1 day ago   4 Most recent comment from Paul:Hmm. I am not sure about the item transfer between two accounts I am afraid. I would suggest contacting Envato Support directly for the assistance in this case. You can open a ticket to them here: ... Kurtulus Google Maps Api   Thine - WordPress Theme   Updated 5 days ago   2 Most recent comment from Paul:Hello! On your admin panel, please go to "Theme Options > Google Maps" and you can enter your API key there. Just follow the link in the description to create the key. After that, the map on your sit ...