Okay

Scope of Support

We only cover the scope like theme installation, features usage, issue, bug, or the fix that are mainly related to the theme and to make the theme working properly. Any other theme customization would be beyond our general support and we do not provide any customization services.

Also, our support does not cover the "customized" or "modified" version. We only provide the support for the code as-is.

In case you would like to find freelancers for your customization jobs, we would recommend Envato Studio which you can find many great services in there.

NOTE: Before opening the ticket, please do:

1. Read through the documentation provided in the purchased package.

2. See our Articles section (you will find the menu at the top of this site).

3. Search this site using the search form above.

4. Search through the "Comments" section of the purchased item on ThemeForest site.

Then you might be able to find the answer for your case right away, without opening and waiting for the ticket response. :-)

  Featured Articles

How to adjust the CSS for various resolutions?

In case you want to adjust elements on various resolutions, I would recommend this:1. Use http://responsivetest.net/ or http://responsivepx.com/ for simulating the ...

Read Article

It used to work before but suddenly it does not work. What to do?

There must be something triggered the issue. Some of the possible causes might be:WordPress updateNewly installed plugins (or updates)Your latest added/modified ...

Read Article

Where is Lamoon theme? I cannot see it available on the marketplace anymore?

In late August 2015, we had decided to remove the theme out of the marketplace because it is old, could not make a single sale in months, and we would like to focus ...

Read Article

  Public Ticket Activity

JDER Page slider   Updated 3 days ago   4   Schon - WordPress Theme Most recent comment from Paul:You're very welcome Jerry! Glad I could help! :)Have a nice weekend to you too! John 2 issues: responsive breaking & un-clickable links   Updated 1 week ago   2   Kose - WordPress Theme Most recent comment from Paul:Hi John!1. Hmm. I have tested with iPad for checking the mobile navigation and it is working fine. I then checked it on my laptop using Chrome and found the issue of text overlapping as your question ... Marc update the theme   Updated 1 week ago   2   Kose - WordPress Theme Most recent comment from Paul:Hi Marc!Please see the detailed instructions for how to update the theme in the provided documentation. They are under the section of "How To > Update the theme + plugins." :)Regards,Paul Steve Jewell Google Maps   Updated 1 week ago   5   Fineliner - WordPress Theme Most recent comment from Paul:You're welcome Steve! Glad I could help! Alexandru How to center page content area when not dislaying sidebar   Updated 2 weeks ago   2   Thine - WordPress Theme Most recent comment from Paul:Hi there!Unfortunately there is no out-of-the-box option for that. You would need to manually customize the theme to change the layout. It was intentionally designed that way as you can see on the ... Alexandru How to prevent site title to appear in header?   Updated 2 weeks ago   2   Thine - WordPress Theme Most recent comment from Paul:Hi there!You can use custom CSS to hide both logo and tagline. Please try applying this CSS:#logo-wrapper, #tagline { display: none; }In case you would like to use custom CSS for other ... Tommy Can't install HTML template in wordpress   Updated 2 weeks ago   3   Thine - HTML Template Most recent comment from Tommy:Hi Paul,Its understandable, it was just a rookie mistake that I made. Saw the prices of the two templates are completely different so I simply purchased what I needed. Thanks for the reply though, I ... Stéphane Fineliner and update Layer Slider   Updated 3 weeks ago   2   Fineliner - WordPress Theme Most recent comment from Paul:Hi St├ęphane!Normally, the bundled plugin (in this case, it is LayerSlider) will be updated periodically with the new version of the theme. There is no purchase code for the plugin unless you ... Max Meta Info: line breaks in website's URL   Updated 3 weeks ago   4   Thine - WordPress Theme Most recent comment from Paul:You're welcome! Max Portfolio: set parent on portfolio items   Updated 3 weeks ago   3   Thine - WordPress Theme Most recent comment from Max:Nice, thanks again for the quick fix! Matt Add image above header   Updated January 9, 2016   2   Calmer - WordPress Theme Most recent comment from Paul:Hi Matt!I am not sure I understand the question correctly. By default, the header is already center aligned. Could you please elaborate with site URL and screenshot?But if you just want to use custom ... MIchael mobile menu   Updated January 9, 2016   2   Schon - WordPress Theme Most recent comment from Paul:Hi Michael!I just checked your site and see that the mobile menu displays correctly. So did you already figure it out?Regards,Paul Alicia Issues showing on Firefox browser   Updated January 7, 2016   2   Schon - WordPress Theme Most recent comment from Paul:Hi Alicia!1. For the picture issue on Firefox, please go to "Appearance > Customize > Others" and try applying this custom CSS:.wpb_single_image .vc_figure { display: block; }2. For the tagline ... Keuasirin How to make homepage just like a demo?   Updated December 24, 2015   2   Kose - WordPress Theme Most recent comment from Paul:Hi there!I see that your homepage already looks just like the demo site. So did you figure it out?Regards,Paul andy too much space   Updated December 19, 2015   4   Schon - WordPress Theme Most recent comment from Paul:You're welcome Andy! Glad I could help!
https://uxbarn.ticksy.com/