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Scope of Support

We only cover the scope like theme installation, features usage, issue, bug, or the fix that are mainly related to the theme and to make the theme working properly. Any other theme customization would be beyond our general support and we do not provide any customization services.

Also, our support does not cover the "customized" or "modified" version. We only provide the support for the code as-is.

In case you would like to find freelancers for your customization jobs, we would recommend Envato Studio which you can find many great services in there.

NOTE: Before opening the ticket, please do:

1. Read through the documentation provided in the purchased package.

2. See our Articles section (you will find the menu at the top of this site).

3. Search this site using the search form above.

4. Search through the "Comments" section of the purchased item on ThemeForest site.

You might be able to find the answer to your question instantly!

  Article Categories

6 Articles Lowel - WordPress Theme

I'm unable to update/register the bundled plugins with the theme's purchase code. Why?

How to renew or extend the support for an item?

Setting up automatic update in UXBARN themes

+3 more

13 Articles Schon - WordPress Theme

Can I increase the logo size?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

How to activate capital letters for the intro titles and the menu?

+10 more

7 Articles Calmer - WordPress Theme

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

How to adjust the CSS for various resolutions?

I'm unable to update/register the bundled plugins with the theme's purchase code. Why?

+4 more

14 Articles Thine - WordPress Theme

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

[v1.2.0 Note] Changes in theme's custom code for Visual Composer

How to adjust the CSS for various resolutions?

+11 more

18 Articles Kose - WordPress Theme

How to hide the full screen slider and make the content area displayed right under the menu on mobile views?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

[v1.5.0 Note] Changes in theme's custom code for Visual Composer

+15 more

25 Articles Fineliner - WordPress Theme

How to disable featured image cropping on the blog page?

How to remove animation when hovering on blog images?

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

+22 more

19 Articles Archtek - WordPress Theme

Some bundled plugins cannot be updated. They tell me to register with their own license first. What to do?

[Update Note] Major change on OptionTree plugin implementation since the theme v1.7.0

How to translate the copyright text using WPML?

+16 more

1 Article Lowel - HTML Template

How to renew or extend the support for an item?

1 Article Schon - HTML Template

How to renew or extend the support for an item?

1 Article Thine - HTML Template

How to renew or extend the support for an item?

2 Articles Kose - HTML Template

How to change the scrollbar's color of the content area?

How to renew or extend the support for an item?

1 Article Fineliner - HTML Template

How to renew or extend the support for an item?

1 Article Archtek - HTML Template

How to renew or extend the support for an item?

3 Articles Lamoon - HTML Template

I've tried installing in WordPress but it says the theme is missing the style.css stylesheet. Am I doing something wrong?

I mistakenly purchased this HTML template. I thought it was a WordPress theme. Is there any way to update this one to the theme?

How to renew or extend the support for an item?

Public Tickets

fmartinezpenna Layout   Schon - WordPress Theme   Updated 1 week ago   2 Most recent comment from Paul:Hi there! In this case, I would suggest following the instructions in the theme documentation for how to install the theme and demo content. After installing, you will get most posts/pages as showing ... beezer9 vaughan kose/ visual composer   Kose - WordPress Theme   Updated 3 weeks ago   6 Most recent comment from Paul:Hi Barry, There is no option for such feature by default, unfortunately. You would have to use custom CSS to manually hide the toggle button on the WooCommerce product page. For a related tutorial, ... Jorick Icon for menu item with child   Kose - WordPress Theme   Updated November 2, 2016 at 2:36am   2 Most recent comment from Paul:Hi Jorick! Sure. Please try applying this custom CSS: .menu-item-has-children > a::after { content: '+'; color: #fff; margin-left: 6px; } It will display the "+" character right after ... Sarah McCorriston Header Logo   Archtek - WordPress Theme   Updated October 26, 2016 at 1:48am   5 Most recent comment from Paul:Hi Sarah, If you are using the theme version prior to v1.9.0, there's no auto update feature implemented. You would need to manually update the theme files via FTP. I would suggest, first, going to y ... EdBoon Update Fineline theme   Fineliner - WordPress Theme   Updated October 21, 2016 at 1:04am   2 Most recent comment from Paul:Hi there! For the detailed instruction of how to update the theme, please see in the theme documentation, under the section of "How To > Update the theme + plugins". Note that the documentation is in ...